Job Title: Quality Technician
FLSA Status: Non-Exempt
Department: Quality Assurance
Reports to: Quality Manager
General Statement of Job
The Quality Technician performs a wide range of working level to expert level duties including the support and understanding of MSW’s Quality Management System, Quality Policies, Procedures, and Work Instructions. The incumbent is also involved in certifying the quality level of product and/or systems and applications. In this capacity, the technician performs a number of different tasks under the direction of the QA Manager.
Specific Duties and Responsibilities
Essential Job Functions
- Responsible for managing/performing all gauge calibration.
- Manages all gauge, tool and fixture calibration using Gagepack software to ensure that monthly calibrations are performed as scheduled.
- Manages and solicits quotes for outside calibration services.
- Responsible for keeping all gauge calibration certification and supplier certs up to date.
- Interacts with 3rd Party Auditors during AS/IATF/Internal Audits
- Responsible for setting torque wrench and other non-dedicated tools before issued to production jobs.
- Occasionally writes product documentation, technical specifications, parts/process instructions, and training materials.
Various Inspection and Testing requirements
- Performs receiving inspections of purchased materials and documents findings.
- Collects and records results of sampling and testing to maintain record of product quality.
- Maintains Quality Assurance inspection & certification records within files on PC’s, MIS, and manual filing system.
- Help Quality Inspectors perform First and Last Piece inspections and inspect production parts when demand peaks.
Handling Nonconforming Product
- Observes production personnel performing operations, part handling, nonconforming material handling, and verifies nonconforming documentation
- Works closely with all Team Leaders and advises of any material or product quality problems
- Shares responsibility with other Quality Tech for all non-conforming material. Moves NCM to the NCM rack and/or cage. Runs weekly NCM review.
- Follows established written instructions and records all scrap, rework, and sort time in a timely manner.
- Detects and reports improper operating or faulty equipment and any unusual conditions
Customer and Supplier Issues
- Contains production parts and raw material in the warehouse when a customer or supplier non-conformance is found.
- Identifies/assists in the resolution of customer complaints in a timely and effective manner.
- Evaluates returned and/or suspect product & creates Discrepant Material Reports (DMR) to return product to supplier.
Additional Job Functions
- Maintains work area and equipment in a clean, safe and orderly condition
- Follows prescribed safety rules and regulations
- Responsible for maintaining and following the current Quality Management System and standard operating procedures
- Works closely with management and fellow employees to keep an “open line” of communications to achieve “team concept” goals of our organization
- Performs other related duties as required
Minimum Qualifications and Requirements
- High school diploma and a minimum of 5 years of experience in a manufacturing environment; preferably within the automotive industry
- Understanding of the purpose of and how a gauge calibration system works and proficient using various types of measuring and inspection equipment
- Proven mathematical skills in shop algebra and trigonometry
- Ability to read and understand Engineering Drawing and Specifications
- Ability to write and work from detailed technical or functional specifications
(ADA) Minimum Qualifications or Standards Required to Perform Essential Job Functions
Physical Requirements: Must be physically able to operate a variety of maintenance equipment and tools. Must be able to use body members to work, move, or carry objects or materials. Must be able to exert up to fifty pounds of force occasionally, and/or up to twenty pounds frequently. Physical demand requirements are at levels of those for physically active work. Must be able to lift and/or carry weights of ten to seventy-two pounds.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information related to administrative duties.
Language Ability: Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
Intelligence: Requires the ability to learn and understand relatively complex principles and techniques related to administrative and clerical duties; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and follow verbal and written instruction.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply and divide figures; determine percentages; determine time weight.
Physical Communication: Requires the ability to talk and/or hear: talking, expressing or exchanging ideas by means of spoken words. (Hearing – perceiving nature of sounds by ear)