Operations Manager
Job Title: Operations Manager
Department: Production
Reports to: Chief Operating Officer
Supervises: Production Supervisors
Back-Up To: TBD
WC Code: TBD
Position Family: Production
Level: Manager
FLSA Status: Exempt
FTE: 1
Shift: 1st
SOC Code: 11-1021
EEO Class: First Level Mid Manager
Bonus Eligible: Yes
Position Overview
The Operations Manager has overall responsibility for the production and warehouse departments including but not to operational layout and augmentation, performance, personnel management, safety, quality, and departmental P&L. The Operations Manager will partner with members of the management team and offer recommendations for process and equipment optimizations and will have regular interactions with customers and other outside vendors to discuss opportunities as well as areas of success. This position is expected to lead with a continuous improvement mentality.
Essential Position Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the following essential functions:
- Leads daily meetings with the operations team to review safety, quality, production performance, planning and continuous improvement opportunities.
- Participates and practices Lean Manufacturing practices to such as Six Sigma, 5S, FMEA, 8D Problem Analysis, engaging team in identifying and implementing continuous improvement projects.
- Responsible for working with the Quality Department on any identified Internal Corrective Action Response (ICARS) or other customer complaints. The Operations Manager is responsible for ensuring all departmental corrective action measures are implemented with assistance from other departments as needed.
- Develops a high-performance work team with focusing on employee engagement, increasing morale and job satisfaction, and increasing performance through training and development. The Operations Manager is responsible for providing regular coaching and performance communication to support individual and departmental development.
- Performs administrative functions such as budgetary administration, employee safety, performance reviews and employee counseling.
- Reviews and updates Key Performance Indicators KPIs (Daily, Weekly and Monthly) to ensure facility is meeting expectations.
- Participates in all aspects of the safety program, addressing departmental concerns and opportunities as well as pro- actively seeking opportunities to engage department in safety-related conversations.
- Participates in quarterly site safety reviews to understand problem areas and establish plans to improve overall safety record and reduce incidents.
- Meets with other members of management regularly to communicate stop gaps, status updates, staffing issues, vendor issues, or other opportunities.
- Directs the production team to ensure vacancies are covered for any planned/unplanned absences or variances to the production plan.
- Responsible for regular interface with customers and suppliers, as appropriate.
- Directs the Maintenance Department to prioritize maintenance work orders to improve OEE (Overall Equipment Effectiveness) and reduce downtime.
- Ensures employees are properly trained in all aspects of their jobs, identifying training gaps and develops training plans.
- Ensure the desired product quality levels are achieved through use of standard work and training to those standards, training in operation and inspection techniques, and use of tools/data. Support and implement new, customer-focused processes in accordance with lean principles and practices. Actively provide change leadership as required.
- Fosters an environment of continuous improvement by encouraging employees to challenge existing processes and implement solutions that enhance the overall effectiveness of the operation.
- Performs other duties as assigned.
Minimum Qualifications and Requirements
- Bachelor’s Degree in Business or related field with a minimum of 5 years leadership and operational experience in a
manufacturing environment - Must have demonstrated Human Relation and Leadership skills sufficient to communicate performance expectations,
motivate, and retain staff members as required - Must be detailed oriented and have good planning and organization skills
- Must have strong verbal and written communication skills as this position interacts with customers, co-workers, office
and managerial staff - Must have excellent reading, analytical, mathematical and mechanical aptitude skills
- Must have adequate computer skills in order to create and process reports, email, etc. (Excel, Word, and Outlook
experience preferred) - Must be able to obtain fork truck certification and perform all warehousing/material handling operations
- Lean Certification strongly preferred, or demonstrated training on subject
- Experience in creating and administering departmental budgets
- Able to read and understand engineering drawing and specifications
- Must be able to come in early and stay late as the need arises
- Intrinsically motivated
Required Position Competencies and Standards
Physical Requirements: Must be physically able to operate a variety of maintenance equipment and tools. Must be physically able to operate a motor vehicle. Must be able to use body members to work, move, or carry objects or materials. Must be able to exert up to fifty pounds of force occasionally, and/or up to twenty-five pounds frequently. Physical demand requirements are at levels of those for physically active work. Must be able to lift and/or carry weights of up to fifty pounds. Must be able to stand for a prolong period.
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether like or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information related to administrative duties.
Language Ability: Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
Intelligence: Requires the ability to learn and understand relatively complex principles and techniques related to administrative and clerical duties; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and follow verbal and written instruction.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply and divide figures; determine percentages; determine time weight.
Physical Communication: Requires the ability to talk and/or hear. Talking, expressing or exchanging ideas by means of spoken words. (Hearing – perceiving nature of sounds by ear)
Work Environment: The work environment will consist of both a temperature regulated office area as well as an ambient temperature production and warehouse space. This role will spend most of their time on the production and warehouse floor.
Position Type and Expected Hours of Work: This is a full-time position. Days and hours of work are Monday through Friday, 7:00 a.m. to 5:00 p.m.; however, hours may vary based on business needs and include weekend work.
Travel: This position may require up to 10% travel inside/outside the local area and overnight. International travel may be required.
Acknowledgement of Position and Responsibilities
I fully understand the contents of this job description, have had the opportunity to ask questions regarding this job description, and have had the job duties and responsibilities, requisites, and physical demands and working conditions explained to me. I understand that MSW is an equal opportunity employer and that this job description is not a contract of employment. Its purpose is to define, though not exhaustively, the essential functions of the job. ADA requires MSW to provide adequate accommodations to qualified persons with disabilities. Prospective and current employees should discuss accommodation needs with a member of Human Resources.
Materials Manager
Job Title: Materials Manager
Department: Materials
FLSA Status: Exempt
Reports to: Vice President of Operations
General Statement of Job
Leads the Materials Department and is responsible for the purchasing, scheduling and planning functions of the company. Develops and manages inventory to the levels consistent with customer service objectives and internal financial objectives. Establishes clear and specific goals for staff based on department objectives, with a major emphasis on capacity planning, production control, scheduling, inventory control, customer service, purchasing, supplier development, and cost control.
Specific Duties and Responsibilities
Essential Job Functions
- Plans, implements and monitors material purchasing, material handling and procurement systems to capitalize on cost saving opportunities
- Manages, controls, directs all activities involved in the efficient ordering and distribution of inventory
- Develops, implements, and monitors plant raw material purchasing for on time and cost effective material delivery, vendor/supplier compliance and consistency with our quality standards
- Develops, implements, and maintains policies, procedures, material control systems and inventory accuracy
- Develops and enhances demand/supply planning, receiving, aged inventory, trend analysis, audit standards and results
- Manages ERP systems functionality regarding purchasing, production scheduling, production control, capacity planning, MRP, and material flow.
- Collaborates with the engineering, quality and accounting leaders to ensure supplier quality issues are addressed, supplier improvement initiatives are in place when appropriate and production is protected to ensure on time delivery to all customers.
- Works with engineering, sales and other functional areas and suppliers on cost savings and continuous improvement initiatives
- Manages material related processes from APQP through the end of product life cycle
- Mentors, coaches, directs and evaluates department staff
Minimum Qualifications and Requirements
- Bachelor’s degree in supply chain management, logistics or similar business related discipline.
- Minimum 5 years Supply Chain experience, preferably in inventory management and logistics
- Minimum 2 years of leadership responsibilities including staff management
- Detailed knowledge of purchasing, scheduling, inventory, and logistics management
- Strong working knowledge of business computer applications including Microsoft Office, Enterprise Resource Planning software (ERP) and Material Resource Planning (MRP) software
- Human relations and leadership skills to manage a team oriented department that is collaborative in nature with other business functions
- Demonstrated strong internal and external customer service skills
- Enthusiasm for challenge and new initiatives
- Strong project management and problem solving experience
- Must be able to multi-task with the ability to meet deadlines
(ADA) Minimum Qualifications or Standards Required to Perform Essential Job Functions
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information related to production as well as administrative duties.
Language Ability: Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
Intelligence: Requires the ability to learn and understand relatively complex principles and techniques related to warehouse/production as well as administrative and clerical duties; to make independent judgments; to acquire knowledge of topics related to primary occupation.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and follow verbal and written instruction.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply and divide figures; determine percentages; determine time weight.
Physical Communication: Requires the ability to talk and/or hear: talking, expressing or exchanging ideas by means of spoken words. (Hearing – perceiving nature of sounds by ear)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.
Human Resources Manager
Job Title: Human Resources Manager
Department: Human Resources
FLSA Status: Exempt
Reports to: Vice President of Operations
General Statement of Job
Plans, directs and coordinates the day-to-day Human Resources activities and staff of an organization. The HR Manager is responsible for administering compensation and benefits, developing and enforcing policies, coordinating safety programs, and maintaining employment records.
Specific Duties and Responsibilities
Essential Job Functions
- Serve as a liaison between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems
- Analyze and modify compensation and benefits policies to establish competitive programs and ensure compliance with legal requirements
- Advise managers on organizational policy matters such as equal employment opportunity and sexual harassment, and recommend needed changes
- Perform staffing duties, including dealing with understaffing, refereeing disputes, terminating employees, and administering disciplinary procedures
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives
- Identify staff vacancies and recruit, interview and select applicants
- Plan, direct, supervise, and coordinate work activities of subordinates and staff relating to employment, compensation, and employee relations
- Plan, organize, direct, control or coordinate the personnel, training, or labor relations activities of an organization
- Represent organization at personnel-related hearings and investigations
- Administer compensation, benefits and performance management systems, and safety and recreation programs
- Provide current and prospective employees with information about policies, job duties, working conditions, wages, and opportunities for promotion and employee benefits
- Analyze statistical data and reports to identify and determine causes of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices ∙ Maintain records within HRIS and compile statistical reports concerning personnel-related data such as hires, transfers, performance appraisals, and absenteeism rates
- Analyze training needs to design employee development, language training and health and safety programs
- Conduct exit interviews to identify reasons for employee termination
- Oversee the evaluation, classification and rating of occupations and job positions
- Prepare personnel forecast to project employment needs
- Study legislation to assess industry trends
- Allocate human resources, ensuring appropriate matches between personnel ∙ Develop or administer special projects in areas such as pay equity, savings bond programs, day care, and employee awards
Minimum Qualifications and Requirements
- Bachelor’s degree in supply chain management, logistics or similar business related discipline.
- Minimum 5 years Supply Chain experience, preferably in inventory management and logistics
- Minimum 2 years of leadership responsibilities including staff management
- Detailed knowledge of purchasing, scheduling, inventory, and logistics management
- Strong working knowledge of business computer applications including Microsoft Office, Enterprise Resource Planning software (ERP) and Material Resource Planning (MRP) software
- Human relations and leadership skills to manage a team oriented department that is collaborative in nature with other business functions
- Demonstrated strong internal and external customer service skills
- Enthusiasm for challenge and new initiatives
- Strong project management and problem solving experience
- Must be able to multi-task with the ability to meet deadlines
- Investigate and report on industrial accidents for insurance carriers
- Contract with vendors to provide employee services
Additional Job Functions
- Performs other related duties as required
Minimum Qualifications and Requirements
- Bachelor’s degree in Human Resources Management or equivalent professional experience
- 5+ years of experience in HR with specific experience in management
- PHR/SPHR certification preferred
- Proficient in Microsoft applications
- Strong written and oral communication, teamwork and presentation skills
- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems
- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process
(ADA) Minimum Qualifications or Standards Required to Perform Essential Job Functions
Data Conception: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Interpersonal Communication: Requires the ability of speaking and/or signaling people to convey or exchange information related to administrative duties.
Language Ability: Requires the ability to speak with and before others with poise, voice control, and confidence using correct English and well-modulated voice.
Intelligence: Requires the ability to learn and understand relatively complex principles and techniques related to administrative and clerical duties; to make independent judgments in absence of supervision; to acquire knowledge of topics related to primary occupation.
Verbal Aptitude: Requires the ability to record and deliver information, to explain procedures, and follow verbal and written instruction.
Numerical Aptitude: Requires the ability to utilize mathematical formulas; add, subtract, multiply and divide figures; determine percentages; determine time weight.
Physical Communication: Requires the ability to talk and/or hear: talking, expressing or exchanging ideas by means of spoken words. (Hearing – perceiving nature of sounds by ear)
Oral Comprehension: Requires the ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression: Requires the ability to communicate information and ideas in speaking so others will understand.
Written Comprehension: Requires the ability to read and understand information and ideas presented in writing.
Speech Clarity: Requires the ability to speak clearly so others can understand you.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.